Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Missed engineer appointments - multiple times. I have been trying to activate the BTsports app since it was launched without success. , that beats the 1mb we currently get. Once your broadband is up and running, just go to My BT and log in with your My BT details. To sign in on your BT TV device, follow the steps below. Those fees aside, there’s no upfront charge for. BT broadband and Sport from £1 a month for 3 months. I have received my Sky puck and been given an activation date of 29th November 2023. BT Fibre broadband / Broadband Activation Issues; Options. 15th December old BT broadband line disconnected. . Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. . Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Hello I'm sorry to hear about this experience, I completely understand your frustration. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Keep track of your bills and usage. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Check services in your area, solve issues, track orders and get in touch - all from the app. Since then there has been a series of problems including routing errors, cable work. YouView from BT. Chat support downgraded firware in Broadband activation 28-05. Sign in to discovery+ on a BT TV device. Hi all, I have a new build property. Hi all, I have a new build property. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. Hello, Me and mother currently have not recieved internet for an entire month. For a reliable signal in every room or £100 money-back guarantee. The BT TV Box Pro is sold as part of a 24 month contract through BT. My activation date was Friday 28th (yesterday). I live in Hawksworth just in the outskirts of horsforth. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. So I'm waiting patiently for any news, bu. Connect to our 4G mobile network for browsing, streaming and downloading. 2. Hello, Me and mother currently have not recieved internet for an entire month. It may take a few minutes for the lights to settle. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. 99. Options. Registered: 21-04-2017. Its now the next morning an. This may look like those shown below , or something similar. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Activation day. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Activation Day - Still no internet or dial tone. 18 month contract. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. We waited but the broa. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. . Choose one of our great value broadband packages. 99 delivery charge for your BT router. £9. The box is around 13cm x 11cm x 2. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. To take your BT services with you when you move home, please let us know you're moving. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. Pay nothing until Spring 2024. Once your broadband is up and running, just go to My BT and log in with your My BT details. 3. 99/month when bundled with Fibre 1 superfast broadband thereafter. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. A steady blue means that the Hub is connected to your broadband. The phone number will not show on the checker as it does not come over copper. Re: Broadband Activation Delayed - Latest. Select Activate on BT Virus Protect. No. Order 13th Auguest for a line install and act. Sky activation update says: - to be activated on 16th. Pay monthly phones; Pay as you go phones; Apple. . Signed up 2 weeks ago and activation was today. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. It may not have been connected through at the exchange. Log in to My BT. Ask the BT. TalkTalk and BT line problems, no help from either. So, reading other posts, I am not alone with my recent activation issues. Hi , I am so sorry for the delay in getting your services activated. And, as a housewarming gift, we'll give you a month of free. Press the Power button again until all the lights come back on. We moved from Sky to BT after they failed to activate our broadband. Activation date. £30 an appointment – If you can get QuickStart but choose not to. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Ok, ofcourse no broadband next day call " sorry our system shows Yo. It goes up to 25x faster than our standard fibre. I have tried to order Broadband only connection from BT. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. skip to search. Home phone including Digital Voice; BT Mobile; Email. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Pause and rewind live shows on our most advanced personal video recorder yet. Thanks for confirming the process you're following. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. £100 BT Reward Card 171123. . I asked him if there is a way to use the equi. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. . Existing customers will continue to have access to BritBox on BT TV as usual. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Come Tuesday morning, my phone line was working and had been swapped but the smart. Announcements, Guides & Community Updates; The Lounge; BT. I was watching a Twitch stream at the time it went down. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. Activation was supposed to be yesterday (11th Sept). BT Virus Protect app. Choose a topic. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. YouView from BT; BT Sport on TV, Online player or App;. 4. . com & Community; Broadband. Re: Broadband Service Activation Query. Month 4 from £32. On 17/06 BT support team told me that there is a glitch in the orde. com and include your BT ID and BT account number in the email. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. This will help to keep you safe while browsing online. Attempt to phone BT to report that the line is still not active. I hope this is the right forum area - apologies if not. To sign in on your BT TV device, follow the steps below. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. . I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. That is a pity, because without a working phone line the broadband will not work. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. Download the My BT app today to get more from your account and products and services. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Changed my broadband over from Sky to BT, sky worked fine. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. Re-installed McAfee and now I cannot activate the sofware. That was the 14/03. If there are no lights, check the power cable is in firmly, and connected to the mains. One email in the morning to confirm that im being connected. Re: Activation Date/BT already a nightmare. BT add on. Find a hotspot and learn how to connect your devices. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. Set up your BT internet in 8 simple steps. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. BT outages reported in the last 24 hours. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 3. Hi there. Activating your Sky Broadband. We're proud to use the EE network for our mobile service. I live in Hawksworth just in the outskirts of horsforth. Hi All I was wondering if someone could shed light on what could be going on here. BT Fibre broadband / BT activation date passed. Activation date given 15th December. . BT TV is only available to broadband. I ordered ultrafast fibre 1 on the 22 of October. We ordered the BT infinity 1 package. Then after that, pushed to the 27th. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. You can set up your broadband at any time, but it won't start working until your home has been activated. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. During this time, it's your legal right to cancel for free, for any reason. I got confirmation from both BT and Sky that my phone line and broadband woul. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Cue several months of waiting. Learn how to get started with Mobile. Home setup, Wi-Fi & network discussions. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. . This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Security. They have no clue about my order until I called them on 15/06. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Sky told BT the number had been reallocated - migration denied. Shortly afterwards i received the reward card and it stated on there to await the activation code. Pay only £1/month for the first three months of your broadband and TV package, then just £50. BT Halo. My activation date was on the 5th of November. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. BT Sport app. How to switch broadband. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. ACTIVATION. Reading the posts above, it sounds like many others have had the same problem as me. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Thanks, Viki. How to install your broadband, fix connection issues, improve your speed and more. The best way to ha. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. £5. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. This might happen because your BT Broadband is new, and your service isn't live yet. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Activation delay. 2. We’ll tell you how we’ll activate. I don’t have internet still. Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. Still not activated. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. . Plusnet charges £49. BT however has failed too, our landline is working but our broadband is not. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. He gives me a router to take home and I cancel with BT. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. . My activation date was Friday 28th (yesterday). ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Full fibre 500 activation. . If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Here's how to sign in on your BT TV device (e. So, reading other posts, I am not alone with my recent activation issues. If that fails, feel free to email me at tv. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Hi Please speak to our Live Chat broadband team, they can look into this for you. For the last 3 hours been trying to contact vodafone through phone and live chat. That. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. The smart hub arrived. On the day of your visit. Dep. in Broadband activation 20-06-2023; After activation sync speed dropped. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. 31-08-2021 1:10 PM. 0 Ratings. Check BT Broadband service status. . TNT Sports on Sky TV with BT broadband. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. So if I ordered it that day, the soonest I could get connected was on 12th Sept. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Ask the BT Community. £39 per month. All four TNT Sports channels, £1/month for three months. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Get help with BT Fibre Broadband. g. But she decided to move to BT Fibre 1. Get 3 months free broadband. Received TV box, hub and told that phone line was active. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Then it was pushed to the 20th. PlusNet broadband - problems getting connected. Broadband activation issues and poor. I am currently in the process of switching from BT to Sky. You can then manage your BT TV account and change your Netflix plan. Step 1. There have been a number of recent posts about this, which are still unresolved. It shows you have a light signal so Openreach have completed their work. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. We spent the weekend troubleshooting the problem with BT over the phone and t. BT. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. You have been temporarily locked out. Free activation. Back to Top. I ordered BT fibre broadband to my new address on 5/7/23. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. The Openreach database is primarily attatched to a phone number, that is their USO. Having issues with your hub? Call us on 0800 800 150. Annual price changes and terms apply. Received TV box, hub and told that phone line was active. On the day of activation, connect your new router to the master phone socket. My Profile. . I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Upgrade to Complete Wi-Fi. All the major providers, like Sky, BT, Virgin. The situation described above is what recently. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Great-value deals on unlimited broadband. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. To check your mobile signal status, use the EE coverage and network checker. Hi I moved to a new house with planned service activation for 30. They have no clue about my order until I called them on 15/06. Received my router but am not to plug in until text message. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. However, I am curious as to a reason. I hope the issue is resolved shortly. I did this on 30th of November and was given an activation date of. No upfront costs. However, I am curious. I keep bein. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. My 'live' date is tomorrow. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. Hi. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. We’ll do what we can to help. I'm afraid only our telephone agents can look into broadband related queries. Community; Community; Announcements. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. So, reading other posts, I am not alone with my recent activation issues. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. Go to solution. Get help to fix your dropping broadband connection. For the first week I was getting download speeds c 19Mbps. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Done all the recommended steps as they say the problem is. 24 month contract. Subscribe to this Topic's RSS Feed; Mark Topic as New. An activation fee of £20 is required, alongside a postage cost of £9. So I signed up to BT infinity, as BT have all the lines. So I assumed that the problem had been fixed. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. On 17/06 BT support team told me that there is a glitch in the orde. Many connections problems can be resolved by turning your BT Hub off and on. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Try our broadband speed tips. Today is 12th of September We are still without Internet. Advanced Digital Home Phones. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. 5m ethernet cable we’ll send out with your box. 1. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. . come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. BT broadband and Sport from £1 a month for 3 months. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. I was given an activation date of 20/01/2014.